Support
Write to support@musicappitaly.com. We answer in English and Italian.
MUS-NET-005) and, if shown, the support code. You can copy the diagnostic report from the app's «Strumenti» (tools) page.Reports and requests
Found a problem or want a new feature? In the app, «Strumenti» (tools) page, press «Segnala un problema» (report a problem): an email to us opens with the app version, and the technical report is ready to attach if you want. Or just write to us.
For your personal data (access, correction, account deletion) write to privacy@musicappitaly.com.
Frequently asked questions
I hear the others late or choppy.
Use a cable instead of Wi-Fi and stop downloads and streaming. On a slow line switch to Opus. See Network & ports.
Others can't join my room.
The coordinating computer must be reachable on UDP port 22125. Run «Prova la connessione» (test the connection) and follow Network & ports.
My Mac says it can't verify the app.
During the beta the packages are not yet signed by Apple. See First launch on Mac.
My instrument is only on one side.
In «Impostazioni audio» choose a single input: one input is centred, two are stereo.
My channel shows «Satura».
The signal reaches the interface too hot: lower the interface gain, not the fader in the app.
I forgot my password.
On the «Stanze» (rooms) page press «Password dimenticata?» (forgot password): you receive a code by email.
I want to delete my account.
Write to privacy@musicappitaly.com from your account's address: we delete the account, your room and presence data.